Category: Case Studies

Singlife leverage Salesforce to provide a single 360-degree view of policyholders, financial advisors, and partners to deliver seamless, personalized, and compliant experiences.

Bosch – SDS leverages Agentforce to enhance website visitor’s engagement, reduce processing time, and deflect FAQ queries on Bosch’s Products and Services, further creating Leads via Agentforce.

Kaplan Singapore faced inefficiencies as they noticed that many
applicants abandoned their applications midway. Additionally,
frequent consultant interactions for queries like document
submission consumed valuable time.

IndiGo Airlines, sought to revolutionize its customer service and feedback management processes. Collaborating with TechMatrix, Indigo embarked on a journey to enhance customer satisfaction, streamline case management, and elevate overall service quality.

In collaboration with TechMatrix Consulting, BMW deployed Salesforce to drive intelligent automation and data-driven customer relationship management across seven key regional markets.

Recognising that service is a shared responsibility, Angel One has deployed Service Cloud across multiple teams—including KYC, risk management, operations, and product teams.