Implementing Salesforce for your business is not a one-day task. It calls for continuous support in the different stages of operations in the long run. As the Salesforce CRM Platform has a lot of customizable features & tools for specific purposes it may sometime face technical difficulties demanding expert assistance. Till now, Salesforce used to provide support to businesses. However, that is not the case anymore, Salesforce no longer provides administrative support from its side. Which is why businesses now needs to seek help from consultancies. TechMatrix Consulting Company offer support services covering facilities like technical strategy making, business alignment to training of the in-house support team. We’re here to solve your business needs so that you can generate maximum ROI from your Salesforce Platform.

Stages of Salesforce Support Service Delivery

Consulting

  • We study the scope and state of your Salesforce Solution. Both the IT and business departments are taken into consideration to know incident history, backlogs.
  • Do data mining and knowledge transfer
  • Followed by planning and responsibility transfer

Service Delivery

TechMatrix is dedicated towards delivering the agreed scope of Salesforce support to its clients. In addition to this, we also share monthly result and reports. During our tenure, we maintain all the security standards to keep your business information safe & secured

Improvisation

We provide quarterly proposals on possible process improvements.

Service Delivery Models

The Task-Based Model

Our team issue some change requests about technical requirements to the custom functionality. Change requests are initiated by business departments and approved by IT managers on the customer’s side.

The Need-Based Model

Our team processes change requests describing a customer’s business need. Then, it collaborates with the customer’s business departments to implement changes based on them.

Features of Our Salesforce Support Services

Here’s how we can help you transform and grow your business:

  • Regular Administration

    Once we set up Salesforce Services for a business, we also take care of its administrative part on a day-to-day basis. We configure custom reports, install apps, look after technical backup to ensure the continuity of Salesforce- Supported Business Operations.

  • Data Management

    We upload data, cleanse data, set up duplicate & validation rules. to confirm that data management is at its best.

  • 24/7 System Check

    Our team is always on the go to eliminate errors in a your Salesforce performance. We quickly identify and fix errors which helps to prevent critical issues in the long run

  • Monthly System Update

    We do a monthly check-up of a Salesforce solution for inefficiencies and spot any processes that needs optimization.

  • Troubleshooting

    You get a quick reaction from us when there are complex performance/security/other Salesforce issues that need to be fixed on the code level.

  • System Evolution

    We implement enhancements to a Salesforce solution according to change requests forwarded by our clients and modify default functionality quickly without any impact on current operations

Need Our Assistance?

TechMatrix is founded by a team of dynamic and high-spirited entrepreneurs who are pioneers in the Cloud Computing space. It has successfully contributed to running and supporting different business organizations for several years

We are just an
email or Call away!

Benefits of Salesforce implementation by Us

  • Certified Professionals

    We have skilled, experienced, and certified Salesforce professionals with an ample amount of working capability. You can approach us with all your challenges and problems to get a productive resolution of your requirements.

  • Relationship Building

    At TechMatrix Consulting, we follow a different culture that aims at gaining clients by dint of good services. Being a reputed Salesforce Development Company for years, we ensure that you get the most convenient solution from our side and our relationship earns a lasting impact forever

  • Priced Reasonably

    Our services are decently priced so that you can choose from our wide range of facilities as per your budget. Our team advises you to get a specific type of service instead of paying for the whole range of offerings.

  • Total Transparency

    We believe in maintaining complete transparency. At every stage of operations, we will keep you informed about the status of your project and the results attained. We never hide our plans, reports, analysis or, feedback from you and keep you updated about all our actions on a regular basis.

  • 24/7 Support Services

    You can avail Salesforce help from us any time. Now that Salesforce has stopped providing support services to anyone, TechMatrix Salesforce Consultancy is the best alternative to receive Salesforce support of the competitive standards.

Why Choose Us

  • In Business Since 2010

  • 11 years in CRM

  • 400+ Professionals
    on Board

  • Certified Salesforce Partner

  • A Team of Certified Salesforce Developers
    & Admins

  • Industry Expertise in
    Manufacturing, Retail,
    Professional Services,
    Healthcare, Banking,
    Telecoms.

Contact us




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Call us now +65 6224 8246 +91-8826286801 +1 479 409 4527