Previously travel agencies used disparate applications and systems to check and offer travel packages. As the complexities in this process kept on increasing due to multiple modes of transport, and vehicles. it became imperative for the travel agencies to adopt high-end technological solutions to improve customer satisfaction. At TechMatrix Salesforce Consultancy, we are well acquainted with the business and technological bottlenecks in the Travel & Hospitality industry. We offer Salesforce powered solutions to our clients as per their needs and the changing demands of various travel situations. Certified Salesforce Consultants at TechMatrix Consulting are trained to offer proactive customer service through our support portals. We also ensure that your customers receive real-time updates and solution to their problems at the right time
Here’s how we can help you transform and grow your business:
You can easily design targeted campaigns for creating a beautiful travel experience for your clients. Our Salesforce solution delivers personalized services along with digital marketing facilities across channels.
Gift your clients with our proactive customer services that come with real-time updation of data. You can also increase your customer loyalty by proper identification and fixing of issues
Measure the KPIs and track the customer requirements with the information collected in CRM. With our solution, you will be able to know the real expectations of your clients and cater to their needs accordingly
Our solution comes with the power of built-in AI that facilitates improved prioritization of marketing. As a result, you can capture more qualified leads for lead scoring, nurturing & conversion
TechMatrix is founded by a team of dynamic and high-spirited entrepreneurs who are pioneers in the Cloud Computing space. It has successfully contributed to running and supporting different business organizations for several years
Developing a personalized and lasting relationship with customers through CRM powered management. This includes loyalty schemes across in-store, web and mobile channels including integration of POS terminals & mobile devices.
Our cloud based customer support will help you give an omni-channel experience to all your clients. CRM promotes information sharing by connecting them on all channels with immense convenience
The solutions designed by us provide details on self-purchase and travel booking history. This information is later used to run loyalty programs and future booking needs of the clients
Our solutions are big data based which gives a 360 degree view of customer data. So that you can create a memorable guest experience for the traveler clients