Session Spotlight:
AI Meets Customer Service: Transforming Support for the New Era of Service Excellence
Speaker: Dharamvir Sharma, Founder & Managing Director, TechMatrix Consulting
As businesses navigate the digital era, the expectations around customer service are evolving rapidly. Join Dharamvir Sharma at the Great India Sales, Marketing & Service Summit as he shares how AI is redefining customer service—from reactive support to proactive, personalized, and intelligent engagement.
In this insightful session, you’ll learn:
– How AI is driving a new wave of service transformation
– Real-world applications delivering faster, smarter customer support
– Strategies to align AI with human-centered service excellence
– Key takeaways for scaling service operations with automation and intelligence
Whether you’re a CX leader, service manager, or digital strategist, this session will provide the vision and tools to lead in the New Era of Service Excellence.
About the Speaker
Dharamvir Sharma is a visionary leader and the driving force behind TechMatrix Consulting, a Salesforce Summit Partner. With deep expertise in digital transformation and AI-powered innovation, he’s helping global enterprises unlock new value through scalable and customer-centric solutions.
