To streamline operations and enhance customer engagement across its dealership network, BMW and MINI implemented a comprehensive regional rollout spanning Singapore, Malaysia, Thailand, Vietnam, Indonesia, the Philippines, and the Rest of Asia (RoA). This initiative focused on automating the sales
Canara Bank, serving over 18 crore customers through nearly 10,000 branches and 12,155 ATMs, aimed to modernize its customer engagement by transforming feedback management. Faced with fragmented customer data across systems like BD360, manual handling of leads and collections, and
Indigo Airlines, serving over 2.5 lakh passengers daily, partnered with TechMatrix Consulting to transform its customer service and feedback management processes through the implementation of Salesforce Service Cloud. TechMatrix designed a unified case management system that consolidated customer queries from
Swiggy, a leading online food delivery platform, partnered with TechMatrix Consulting to optimize its customer support operations amidst rapid growth and evolving industry demands. With diverse support needs spanning restaurants, delivery partners, and end customers, Swiggy required a unified and
Robert Bosch Business Solutions, a key subsidiary of the Bosch Group in India, specializes in delivering digital solutions and IT-enabled services across domains like mobility, manufacturing, enterprise solutions, and connected technologies. As part of its digital transformation journey, Bosch SDS
