Our consolidated application platform incorporates customer profiling, loyalty management, revenue, mobile App Development & POS integration that are offered through a subscription model to reduce costs.
Detailed profiling and segmentation of customers to gain a comprehensive understanding of demographics, preferences, purchasing trends etc.
Execute targeted multi-channel marketing campaigns (Mass emailing, SMS campaigns etc.); Event RSVP, registration and participation tracking, measure effectiveness of marketing activities.
Integrate with POS system for customer transactions; Custom POS development.
Customer Lifecycle &
Customized lifecycle tracking and automated segmentation and relationship progression. Automated RFM (Recency, Frequency, Monetary Value) scoring of customers to measure relationship value.
Membership & Loyalty
Loyalty engine for automatic points and benefits calculation; Rewards and redemption catalogue setup.
Service & Support
Multi-channel customer service. Branded self-service setup for customers, knowledge base setup, etc.
Branded member portal for rewards and redemption; Member promotions, event registrations, etc.
Branded Mobile Apps for iOS and Android platforms with store/outlet locator, publishing content, promotions, news, notifications, etc. to customers.
Avid has relied on TechMatrix as a key partner for Salesforce Projects - Jonathan Thomas, Global Applications Director