Increasing user adoption
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Support and Administration

A good system implementation needs the support of a precise auxiliary framework to achieve cent percent success in engineering the entire program. We help in the setting up of support procedures along with offering support packages based on the scope and complexity of the implementation.

Under this service we cover:

General System Support

General service support and software maintenance goes hand in hand. We provide answers to every query we receive from the software users. This service is offered at the offices as well as outside it in case of an emergency. We cater to every bug or fault identified within the system. We also offer system enhancements simultaneously with the training process.

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Ongoing Support Services

Each business is dependent on stability and continuity. Our support technicians are available with an aim to keep you as well as your systems at par with times. Our plethora of ongoing support packages are well tailored to suit the needs according to your business giving you a complete peace of mind.

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Salesforce Release Features

Our optimizer analyses whether or not your implementation uses a particular service cloud feature which can enable your support agents to perform more productively. The analysis items include: lightning service console, case feed, omni channel, macros as well as keyboard shortcuts.

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Communication Planning

Through this process we help you in reaching the goal of letting your customers receive the right message from you. We logically summarize whatever you want to say to your intended audience along with mapping out the way that message will be delivered.

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Monitoring System Usage

As the system administrator you will be required to monitor the system activity, be aware of every aspect of your systems, who has access to the system, when do people access the system among others. Monitoring is highly recommended in case of any security breach to the system.

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Improving Customer Adoption

We communicate effectively with your teams making sure your CRM platform mimics the business process. We utilise real world ideas and follow up consistently with the users along with setting up measurable goals. Our support services are delivered remotely or on-site over a fixed-price or an on-demand pricing model.

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Industry Sectors We Worked For

Fill in all the blanks correctly by connecting all the constituents on one channel. Our highly-customized platforms take all entities and functions into account and make the education process a cakewalk. It gives a cohesive analysis of every interaction with students, teachers, prospects, candidates, alumni and associates. Consequently, you get to admit the right candidates and that is an imperative factor in the realm of recruiter productivity and performance.

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A breakthrough that’s being heralded as the pivot point of all processes is ‘healthcare cloud’. We have been one of the pioneers and in the past have delivered maximum results in this sector. CRM simplifies cumbersome processes while amplifying the operational efficiency of interactions between patients, payers and caregivers in addition to the providers themselves. Our health CRM solution with specified custom interfaces have directly boosted health outcomes and customer satisfaction.

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The non-profit sector works on an extremely elevated level of commitment and thus merits effortless functioning. Here, CRM plays an indispensable part in overall organizational strategies and fund accumulating schemes. It assists in maintaining and monitoring of relationships with donors and other partners through the handling of donor data via custom-made two-way communication platforms for interaction with clients, members, fund-bringers, volunteers, recipients and associates.

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Non Profit The financial services portfolio ranging from wealth management, banking, insurance or other financial bodies is as variegated as the arena itself. Consumers these days demand personal communication, hands-on information along with goal-oriented and risk free planning opportunities. We use routine yet pathbreaking passages of interaction amalgamated via social platforms, webs, emails, messages, notifications and more to meet objectives and attain maximum customer satisfaction.

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Say aloha to our Customer Success Platform that bolsters information technology to renovate every single part of the business that’s is probably slow and perhaps has become redundant in today’s time. With exceptionally ultramodern platforms you get make your whole process accurate, speedier, smarter and much more constructive. As a result, one is bestowed with swifter experiences, intelligence, 1-to-1 journeys, and meticulous control on the go. You get to stay connected and command from anywhere, anytime.

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CRM has emerged to be the backbone of all retail commerce activities. Through a distinct platform, you get to control the entire retail lifecycle from shop to buyer. Starting from petty tasks to departmental workflows, to company practices, we establish automated roadmaps that support you to identify leads, analyze personal behavioral patterns and communicate accordingly. We completely enable you to transform the way you develop, deliver services, engage the consumer, respond faster and revolutionize stratagems intermittently to be in sync with market trends.

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Everybody seems to be traveling, be it for work or pleasure or something even more substantial. New-age travelers exactly now what they want and what to expect. Thus the competition to provide the most suitable and viable transport and stay experience is so stiff. So if you want to stand out in the crowd, as a travel, hospitality or total package provider, you have to propose lucrative tailored and targeted options, give personalized support, initiate connected guest services to build a loyal relationship for return customers and overall satisfaction. And all can be made possible with advanced CRM solutions.

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Customer Success Stories


Integration of Donors, Fundraising, Sponsorship & Events on Cloud
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