{"version":"1.0","provider_name":"TechMatrix Consulting MEA","provider_url":"https:\/\/www.techmatrixconsulting.com\/mea","author_name":"admin","author_url":"https:\/\/www.techmatrixconsulting.com\/mea\/author\/admin\/","title":"Transformed Customer Support for Swiggy With Salesforce Service Cloud Implementation - TechMatrix Consulting MEA","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"GGoYjN1iGu\"><a href=\"https:\/\/www.techmatrixconsulting.com\/mea\/2025\/05\/23\/swiggy-service-cloud-implementation\/\">Transformed Customer Support for Swiggy With Salesforce Service Cloud Implementation<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.techmatrixconsulting.com\/mea\/2025\/05\/23\/swiggy-service-cloud-implementation\/embed\/#?secret=GGoYjN1iGu\" width=\"600\" height=\"338\" title=\"&#8220;Transformed Customer Support for Swiggy With Salesforce Service Cloud Implementation&#8221; &#8212; TechMatrix Consulting MEA\" data-secret=\"GGoYjN1iGu\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.techmatrixconsulting.com\/mea\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/www.techmatrixconsulting.com\/wp-content\/uploads\/2025\/05\/Swiggy.webp","thumbnail_width":2200,"thumbnail_height":1467,"description":"Swiggy, a leading online food delivery platform, partnered with TechMatrix Consulting to optimize its customer support operations amidst rapid growth and evolving industry demands. With diverse support needs spanning restaurants, delivery partners, and end customers, Swiggy required a unified and scalable solution. TechMatrix implemented Salesforce Service Cloud to centralize support processes, offering a holistic view of interactions and enabling seamless collaboration across teams."}