1.0TechMatrix Consulting MEAhttps://www.techmatrixconsulting.com/meaadminhttps://www.techmatrixconsulting.com/mea/author/admin/Transformed Feedback Management at Canara Bank - TechMatrix Consulting MEArich600338<blockquote class="wp-embedded-content" data-secret="v4E18ePGqd"><a href="https://www.techmatrixconsulting.com/mea/2025/05/23/transformed-feedback-management-canara-bank/">Transformed Feedback Management at Canara Bank</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.techmatrixconsulting.com/mea/2025/05/23/transformed-feedback-management-canara-bank/embed/#?secret=v4E18ePGqd" width="600" height="338" title="“Transformed Feedback Management at Canara Bank” — TechMatrix Consulting MEA" data-secret="v4E18ePGqd" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script>
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https://www.techmatrixconsulting.com/wp-content/uploads/2025/05/Canara-Bank.jpg1080675Canara Bank, serving over 18 crore customers through nearly 10,000 branches and 12,155 ATMs, aimed to modernize its customer engagement by transforming feedback management. Faced with fragmented customer data across systems like BD360, manual handling of leads and collections, and the lack of a unified view for managing complaints and queries, the bank implemented Salesforce Financial Services Cloud to streamline operations.