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Create smart as well as enhanced shopping experiences for your retail store, accelerating sales & ensuring user loyalty like never before

Implementing Salesforce CRM for Retail Industry gives it an agile workflow by improving operational efficiency and increasing the customer base. It also develops engagement with customers by generating leads and driving revenue with the help of cloud-based capabilities. Salesforce for Retail comes with many other beneficial features like personalizing customer buying experiences, establishing seamless collaboration across different departments of retail, increasing customer satisfaction and driving revenue for an outlet. At TechMatrix Consulting, our team applies CRM consulting experience to help retail outlets in improving customer acquisition, conversion, retention and sales

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Enhancing Customer Experience with Our Retail Salesforce Solution

Here’s how we can help you transform and grow your business:

  • ai

    Using AI for
    Smarter Decisions

    In a retail business, the capability of forecasting future buying trends depends mainly on customer data analysis. Having data rich information aligned thoughtfully helps in assuming the buying nature of customers. Our Salesforce solution leverage on AI, and machine learning to eliminate guesswork and make accurate data driven decisions for you

  • team Collaboration

    Easy & Seamless
    Team Collaboration

    Integrating our Salesforce solution will allow you to run your entire retail business operations from a single platform. It can integrate various departments like finance, services, sales, marketing, and more to facilitate smooth data flow across these channels in an organization, so that your staff can perform at its best

  • understanding customers

    Understanding Customers

    Our Retail Salesforce Solution also helps you create 360- degree customer profiles and buyer persona by capturing and assorting the data shared by them. The profiles help in understanding the need of your customers in a better way, allowing you to develop perfect communications with them and respond to their needs satisfactorily

  • Categorizing Customers

    Audience segmentation is another very necessary feature offered by our Salesforce Retail CRM. It alters the customer experience and marketing strategy with the help of specialized segmentation facilities for retail outlets. Your audience can be segmented based on demographic, geographic, behavioral, and spending habits. Accordingly, you can design your customer journeys & marketing outreach

  • marketing campaigns

    Running Marketing Campaigns

    Salesforce CRM developed by us store customer information through different tools and makes personal communication with shoppers easy through customized one-to-one emails, messages, chatbots, and social media. It can also help you in managing discounts, rewards points, and loyalty programs to expand the customer base and attract more sales during campaigns

  • customer Support

    Excellent Customer Support

    Our Salesforce Service Cloud utilizes AI, intelligent analytics, and various automation features to help retail businesses cater to customer queries effectively and quickly. Excellent customer service is very necessary for the retail industry. With Salesforce your employees can get all the required customer information for contextualizing conversations and resolving issues faster

Need Our Assistance?

TechMatrix is founded by a team of dynamic and high-spirited entrepreneurs who are pioneers in the Cloud Computing space. It has successfully contributed to running and supporting different business organizations for several years

We are just an
email or Call away!

Application Areas of Our Salesforce Retail Management Services

  • CRM & Marketing Automation

    Developing personalized and lasting relationships with customers through CRM powered management. It takes care of loyalty schemes, across in-store, web and mobile channels including integration of POS terminals and mobile devices

  • E-commerce

    We design scalable solutions that support e-stores, online shopping carts, E-commerce and more to meet consumers’ requirements. It also offer them enjoyable & secure shopping experience along with operational analytics for marketing and sales

  • Supply Chain

    We look into supply chain management, private level product management, and, trade promotion management, E-collaboration and enterprise mobile apps. Also, enabling real-time visibility into every stage of the supply chain, from manufacturing to checkout

  • Data Analysis & Business Intelligence

    Our Salesforce Services help retail businesses make informed decisions. All these are done through data warehousing, master data management, OLAP cubes, Reporting UI, and predictive analytics by sourcing information from your IT ecosystem and customer touchpoints

  • Computer Vision

    We offer custom image analysis to increase the level of customer service in retail shopping. Solutions designed by us include emotion recognition & virtual reality to close deals through assessment of facial expressions and overall body language

  • Security Maintenance

    We maintain the highest standard of information security for your business with the help of advanced security management, Security Information, and Event Management, Identity and access management, Penetration testing etc

Why Choose Us

  • In Business Since 2010

  • 14 years in CRM

  • 400+ Professionals
    on Board

  • Salesforce Summit Partner

  • A Team of Certified Salesforce Developers
    & Admins

  • Industry Expertise in
    Manufacturing, Retail,
    Professional Services,
    Healthcare, Banking,

Explore CRM Solutions for Other Industries

TechMatrix is a one-stop shop for Salesforce CRM Solutions pertaining to different industry verticals. We help you achieve exponential results and excellence in transforming the CRM system in your chosen business industry.

Contact us


Call us now +65 6224 8246 +91-8826286801 +1 479 409 4527